Privacy Policy

Last Updated: June 2026

1. Introduction

Marco Paints / New Ittafaq Paints Industries Pvt. Ltd ("we", "our", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.

2. Information We Collect

  • Account information: name, email, phone number
  • Order information: delivery address, order history, payment method
  • Usage data: pages visited, products viewed, search queries
  • Device data: IP address, browser type, device type
  • Cookies: session cookies, preference cookies

3. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations and updates via email
  • To respond to your customer support inquiries
  • To improve our website and product offerings
  • To send promotional emails (only with your consent)
  • To prevent fraud and ensure website security

4. Data Sharing

We do not sell your personal data to third parties. We may share data with:

  • Delivery partners to fulfill your orders
  • Payment processors for secure transactions
  • Email service providers for transactional emails

All third parties are bound by confidentiality agreements.

5. Cookies Policy

We use cookies to maintain your session, remember your cart, and improve your browsing experience. You can disable cookies in your browser settings but this may affect functionality.

6. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data transmission
  • Encrypted password storage using bcrypt hashing
  • JWT token-based authentication
  • Regular security audits

We cannot guarantee absolute security but take all reasonable measures.

7. Data Retention

  • Account data: retained while your account is active
  • Order data: retained for 7 years for tax and legal purposes
  • Marketing data: deleted within 30 days of unsubscribe request

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt out of marketing communications at any time

To exercise these rights contact us at: info@marcopaints.com

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. We will notify registered users of significant changes via email. Continued use of the website after changes constitutes acceptance.

11. Contact Us

New Ittafaq Paints Industries Pvt. Ltd

Marco Estate, Vehari Road, Multan, Pakistan

Phone: +92 302 8632244

Email: info@marcopaints.com